Assistant Manager, Accounts Receivable

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

Come Join Our Team!

• As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards

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• The Assistant Manager, Accounts Receivable is responsible for the management of the accounts receivable (“AR”) of Ventra Health's clients. This person works closely with the Director, Revenue Cycle Management (“Director, RCM”) in overseeing operational processes, personnel, and administrative functions in order to provide superior AR management services. This position ensures client satisfaction by executing the strategic business plan while leading their team. 

• Partners with the Director RCM to ensures appropriate staffing levels and balance of workload for the AR team and participates in the hiring process 
• Responsible for consistent and ongoing training of AR team 

• Performs routine audits and holds monthly/quarterly one-on-one reviews with AR team members 

• Serves as a resource of knowledge and guidance for the AR team 

• Develops time management and organizational skills in the AR team to ensure they accomplish their productivity goals each week 

• Ensures client performance meets or exceeds Ventra Health standards 

• Ensures that accurate and up-to date instructions surrounding the AR processes are maintained for each assigned client and clearly communicated in a timely manner 

• Leads team of accounts receivable specialists that are responsible for the following; 

• Maintaining appropriate days in AR 

• Maintaining percent of AR over 120 days 

• Maintaining appropriate percent with credit balances 

• Maintaining appropriate percent of accounts sent to collections 

• Ensures timely month end close for all assigned clients 

• Drives standardization (“One Ventra Health”) of accounts receivable processes including proper documentation, distribution, and communication 

• Partners with shared services to ensure proper management of client processes to include timely processing charge/payment/adjustment batches 

• Supports implementation of follow-up processes with off-shore resources 

• Communicates AR performance and payer issues/trends to Director(s), RCM timely 

• Supports a positive workplace culture to attract and retain revenue cycle talent on assigned client(s) 

• Supports the “One Ventra Health” model as it relates to changes in the revenue cycle management processes 

• Understands and complies with applicable laws regarding billing, collections, and refund processing 

• Communicates employee performance to Director(s), RCM and HR 

• High School Diploma    
• Bachelor’s Degree in Healthcare Administration, Business Administration, Benefits, or related field, preferred, or equivalent training and/or experience
• At least five (5) years of revenue cycle management experience or account receivables in the healthcare and/or health insurance industry
• At least two (2) years of supervisory/management/leadership experience, preferred
• BPO Billing experience preferred

• Strong working knowledge of revenue cycle metrics
• Working knowledge of medical billing requirements
• Knowledge of business and financial processes, procedures, and processes
• Strong supervisory/management skills
• Strong management level oral, written, and interpersonal communication skills
• Strong financial reporting skills
• Strong healthcare data analysis skills
• Strong presentation development and delivery skills
• Strong word processing, spreadsheet, database, and presentation software skills
• Strong decision-making skills
• Strong organizational skills
• Strong time management skills
• Strong problem-solving skills
• Strong mathematical skills, in addition, subtraction, multiplication, and division of whole numbers and fractions; computing percentages; and working with decimals
• Ability to effectively present information, including financial reporting and healthcare analytics, and respond to questions from groups of executives and managers
• Ability to adapt communication style to suit different audiences
• Ability to communicate with business stakeholders and IT staff in a tactful, mature, and professional manner
• Ability to lead and manage cross-functional teams
• Ability to initiate and maintain professional relationships.
• Ability to see reoccurring issues and fix them or identify and solve front-end issues
• Ability to communicate with diverse personalities in a tactful, mature, and professional manner

• Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons. 

• This position is also eligible for a discretionary incentive bonus in accordance with company policies. 

Equal Employment Opportunity (Applicable only in the US)
Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.
 
Recruitment Agencies
Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.
 
Solicitation of Payment
Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.

Attention Candidates
Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.
To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/. 

Statement of Accessibility
Ventra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at https://ventrahealth.com/statement-of-accessibility/.