Operations & Enablement Analyst

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

Come Join Our Team!

• As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards

Help Us Grow Our Dream Team — Join Us, Refer a Friend, and Earn a Referral Bonus!

• The Operations & Enablement Analyst supports the design, implementation, and maintenance of standardized onboarding processes, systems, and reporting infrastructure. This role focuses on building and managing automations, dashboards, and client communication workflows across Monday.com, HubSpot, and Service Desk platforms. 

  The Analyst ensures smooth client experiences through accurate data management, proactive notifications, and operational visibility while supporting continuous process improvement across the onboarding function. This position acts as a critical support function to Operations & Enablement leadership, handling execution of system builds, automations, reporting, and process documentation that enable the onboarding team to operate efficiently at scale. 

• Own and maintain HubSpot automation workflows, databases, and client profile data 

• Build and manage Monday.com automations, workflows, and board configurations 

• Develop and maintain Service Desk ticketing automations and integrations 

• Troubleshoot system issues and escalate complex problems to manager 

• Develop and send timely client notifications for new sales, go-live changes, ramp downs, and key milestone updates 

• Develop and maintain real-time dashboards in Monday.com, HubSpot, and Service Desk 

• Build reporting views for milestones, risks, capacity, project health, and delivery performance 

• Distribute weekly/monthly reports and dashboards to stakeholders 

• Extract and analyze onboarding data to identify trends and bottlenecks 

• Assist in developing, organizing, and maintaining SOPs, playbooks, and reference materials 

• Support process documentation and workflow diagramming 

• Coordinate with teams to capture and document process changes 

• Maintain accurate client profile data across onboarding systems and platforms 

• Conduct data audits and reconciliation to ensure consistency across systems 

• Identify and escalate data quality issues 

• Develop, maintain, and update client-facing materials, templates, and tools for onboarding 

• Ensure templates and tools are accurate, current, and reflect latest process changes 

• Support creation and distribution of client enablement resources and guidance documents 

• Coordinate with teams to gather feedback and incorporate updates into client materials 

• Support special projects and analysis requests from the Operations & Enablement team and leadership 

• Conduct root cause analysis on operational issues 

• Support process improvement initiatives and efficiency testing 

• Bachelor’s degree in a healthcare or IT-related field preferred. 

• Experience in healthcare access administration, medical billing operations, or healthcare IT support. 

• 3+ years experience in healthcare operations, onboarding, business operations, or project coordination 

• 1+ years experience with workflow automation tools (Monday.com, HubSpot, Jira, Asana, or similar) 

• Experience with healthcare revenue cycle, customer onboarding, or client implementation is a plus 

• Strong proficiency with Project Management, Customer Relationship Management HubSpot, and/or Ticketing System Software 

• Advanced Excel skills and comfort with data analysis and reporting 

• Strong attention to detail and accuracy with data and documentation 

• Ability to design and build dashboards and reports for various audiences 

• Strong organizational and project management skills 

• Excellent written and verbal communication skills 

• Ability to collaborate effectively across teams and manage stakeholder communications 

• Problem-solving skills and ability to troubleshoot system and process issues 

• Ability to work independently and manage competing priorities 

• Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons. 

• This position is also eligible for a discretionary incentive bonus in accordance with company policies. 

Equal Employment Opportunity (Applicable only in the US)
Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.
 
Recruitment Agencies
Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.
 
Solicitation of Payment
Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.

Attention Candidates
Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.
To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/. 

Statement of Accessibility
Ventra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at https://ventrahealth.com/statement-of-accessibility/.