Change Management Automation & AI Lead

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

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• Ventra Health is building vCision, an enterprise AI program delivering agentic automation across the revenue cycle.  The Change Management Lead, Automation & AI owns the human and operational side of this transformation.  This role designs and executes the change strategy that turns AI agents into adopted, embedded, value-producing capabilities across Anesthesia, Emergency Medicine, Hospitalist Medicine, and Radiology.
• The leader is accountable for two connected disciplines.  First, organizational change management for AI adoption: readiness, training, communication, adoption tracking, and the human-side enablement that determines whether agents deliver value in production.  Second, program-level change governance: scope, stakeholder alignment, decision intake, and the operating cadence that keeps the AI portfolio coherent as it scales.  This individual partners closely with Enterprise Service Delivery, Client Success, Learning & Development, Technology, and external partners.  The role begins as an individual contributor and is expected to build a team, likely organized by business unit, as the agent portfolio scales into production.

• Own the AI adoption change strategy across the enterprise:
  • Build and execute the change management framework for every vCision agent rollout (Claims, Actionability, Denial, Intake, Charge, Voice, Coding, Follow-Up, etc.).
  • Define readiness criteria, adoption metrics, and value realization checkpoints for each agent and business unit.
  • Partner with ESD leadership to identify operational impact, redesign workflows, and prepare teams for new ways of working.
• Partner with the training team to develop and deliver enablement for AI agent rollouts:
  • Partner with Learning & Development and the AI Academy to design role-based training for impacted teams.
  • Build adoption playbooks that scale across ANES, EMHM, and RAD.
  • Track competency, adoption, and proficiency over time.
• Drive communication and stakeholder engagement:
  • Develop and execute communication plans for each agent rollout: leadership, frontline, and client-facing.
  • Translate technical AI capabilities into operational language that builds trust and reduces resistance.
  • Manage stakeholder feedback loops that surface issues early and route them to product and engineering.
• Govern program-level change for the AI portfolio:
  • Run the change intake and prioritization cadence for the vCision program.
  • Coordinate scope changes, vendor changes, and stakeholder realignment across the agent portfolio.
  • Maintain the program operating rhythm: status, RAID, decision tracking, executive reporting cadence.
• Measure and report on adoption and value realization:
  • Define and track adoption KPIs by agent and business unit.
  • Build reporting that connects adoption metrics to financial outcomes (coverage, productivity, denial reduction).
  • Own the post-go-live retrospective process and feed learnings into future rollouts.
• Build and lead the change management team:
  • Recruit and develop a team aligned to business units (ANES, EMHM, RAD) as the portfolio scales.
  • Establish standards, templates, and operating norms for change management across vCision.
  • Mentor team members and build change capability across the broader Automation & AI organization.

• Bachelor’s degree required. Master’s degree in Business, Organizational Development, Information Systems, or related field is a plus.
• 8+ years of experience in change management, transformation, or program leadership; 3+ years leading change for technology or operational transformation initiatives.
• Demonstrated experience leading enterprise change programs in healthcare, RCM, BPO, or technology services environments.
• Prosci, ACMP, or equivalent change management certification preferred.
• Strong understanding of AI, automation, and agentic technologies, with the ability to translate technical capabilities into operational readiness plans.
• Proven ability to design and execute training, communication, and adoption strategies at scale.
• Experience operating across global teams (US, India, Philippines) and matrixed organizations.
• Excellent executive communication skills with the ability to operate confidently with senior leadership.
• Strong analytical and program management skills with attention to data, metrics, and outcomes.
• Comfort with ambiguity and ability to operate in a fast-moving program with shifting priorities.
• Healthcare, RCM, or financial services experience is a major plus.
• Experience with ESD, contact center, or operational delivery transformation is a plus.
• Experience building and leading distributed teams is a plus.
• Understand and comply with company policies and procedures.

• Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons. 

• This position is also eligible for a discretionary incentive bonus in accordance with company policies. 

Equal Employment Opportunity (Applicable only in the US)
Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.
 
Recruitment Agencies
Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.
 
Solicitation of Payment
Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.

Attention Candidates
Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.
To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/. 

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