Quality Analyst

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

• Come Join Our Team!

  • As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards.

• Help Us Grow Our Dream Team — Join Us, Refer a Friend, and Earn a Referral Bonus!

• The Quality Analyst supports quality assurance and validation activities across AI, automation, and technology solutions developed within Ventra’s Global Capability Center. This role focuses on validating automated workflows, AI-driven outputs, and system integrations to ensure accuracy, reliability, and alignment with defined requirements. The position partners closely with RPA, AI, Engineering, and Product teams to identify defects, validate fixes, and maintain quality standards across automation initiatives.

• Execute quality validation activities for RPA bots, AI models, integrations, and automation workflows.
• Review functional requirements, user stories, and acceptance criteria to ensure test coverage aligns with intended outcomes.
• Perform test execution for automated processes, including happy path, exception handling, and edge case scenarios.
• Validate AI-driven outputs for accuracy, consistency, and alignment with business rules.
• Document defects, observations, and validation results clearly and consistently.
• Re-test fixes and enhancements to confirm resolution and prevent regression.
• Partner with developers and product teams to clarify expected behavior and quality standards.
• Support quality checks during releases, enhancements, and production changes.
• Maintain test documentation, validation artifacts, and execution evidence as required.
• Follow established quality assurance processes and contribute to continuous improvement of testing practices.

• Bachelor’s degree in Information Systems, Engineering, Computer Science, or a related field preferred.
• One or more years of experience in quality assurance, testing, or technology validation roles.
• Exposure to automation, RPA, or AI-enabled systems is preferred.
• Experience working in a delivery or shared services environment is a plus.

• Ability to validate automated workflows and identify defects or inconsistencies.
• Ability to follow structured test plans while applying judgment to unexpected outcomes.
• Ability to communicate clearly with technical and non-technical team members.
• Ability to remain flexible and work in a collaborative, fast paced environment.
• Strong attention to detail and documentation skills.
• Strong time management and organizational skills.
• Basic knowledge of Outlook, Word, Excel, and defect tracking tools.
• Understanding of automation concepts, system integrations, and data flow dependencies.
• Ability to read, understand, and apply state/federal laws, regulations, and policies.
• Ability to communicate with diverse personalities in a tactful, mature, and professional manner.
• Ability to remain flexible and work within a collaborative and fast paced environment.
• Basic use of computer, telephone, internet, copier, fax, and scanner.
• Basic touch 10 key skills.
• Basic Math skills.   

• Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons. 

• This position is also eligible for a discretionary incentive bonus in accordance with company policies. 

Equal Employment Opportunity (Applicable only in the US)
Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.
 
Recruitment Agencies
Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.
 
Solicitation of Payment
Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.

Attention Candidates
Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.
To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/. 

Statement of Accessibility
Ventra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at https://ventrahealth.com/statement-of-accessibility/.