Supervisor, Technology Services

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

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  • As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards.

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As a Supervisor, Technology Services – Network & IT Infrastructure, you will be responsible for managing the design, implementation, and maintenance of the organization’s IT infrastructure, with a focus on network systems, security, and cloud services. You will lead a team of 3–4 IT professionals, providing technical oversight and hands-on expertise in Fortinet firewalls, network switches, Azure cloud infrastructure, and Microsoft 365. You will play a critical role in ensuring the availability, performance, and security of our IT environment.  

• Network & infrastructure Management. 
• Cloud & Microsoft Services 
• Team Leadership 
• Internal Support 

Network & Infrastructure Management 

• Design, deploy, and manage LAN/WAN networks, servers, and desktop infrastructure to ensure optimal performance, reliability, and security. 

• Hands-on configuration and administration of Fortinet firewalls and network switches. 

• Oversee network monitoring, incident response, and performance tuning. 

Cloud & Microsoft Services 

• Manage Azure cloud network infrastructure including VNets, NSGs, VPN gateways, and hybrid connectivity. 

• Administer Microsoft 365 services, including Exchange Online, SharePoint, Teams, and Intune. 

• Ensure security, compliance, and performance of cloud-based services. 

Team Leadership 

• Supervise and mentor a team of 3 to 4 IT support/infra professionals. 

• Allocate tasks, provide technical guidance, and conduct performance reviews. 

• Ensure timely resolution of support tickets and escalation handling. 

Internal Support 

• Work closely with internal teams to gather IT needs and provide tailored solutions. 

• Offer second and third-level support for complex issues across systems and networks. 

Vendor Coordination 

• Act as the primary point of contact for external vendors and service providers. 

• Oversee procurement, implementation, and SLAs for IT infrastructure services and hardware. 

Security & Compliance 

• Implement and monitor security protocols, firewall rules, and endpoint protection. 

• Conduct regular audits and ensure compliance with industry standards and internal policies. 

Project Management 

• Lead infrastructure projects including upgrades, migrations, and new deployments. 

• Create and maintain project documentation, timelines, and status reports. 

Documentation 

• Maintain comprehensive and up-to-date records of system configurations, policies, and procedures. 

• Create network and infrastructure diagrams for easy reference and compliance. 

Physical Demands: 

• 40 hours per week 

• Occasional Standing    

• Occasional Walking      

• Sitting for prolonged periods of time        

• Pushing and pulling movements - rarely 

• Occasional Reaching -rarely 

• Bending, twisting, and stooping - rarely 

• Frequent hand, finger movement  

• Use equipment such as copy, fax, and postage  

• Communicate verbally and in writing 

• Lift and/ or move up to 15 - 20 pounds 

• Extensive use of computer keyboard and viewing of computer screen 

• Specific vision abilities required by this job include close vision 

• Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons. 

• This position is also eligible for a discretionary incentive bonus in accordance with company policies. 

Equal Employment Opportunity (Applicable only in the US)
Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.
 
Recruitment Agencies
Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.
 
Solicitation of Payment
Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.

Attention Candidates
Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.
To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/.

Statement of Accessibility
Ventra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at https://ventrahealth.com/statement-of-accessibility/.