Manager, Correspondence and Collections

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

• The Manager, Correspondence and Collections is responsible for the for the daily operations of both teams and Mailroom.

• Manages the Correspondence, Collection, and Mailroom Team including oversight of daily operations, orients new employees, trains staff according to processes for optimal performance, counsels’ staff, and disciplines employees in accordance with company policy and procedures. The Correspondence Manager will also plan, monitor, appraise, and review staff job contributions to ensure productivity and performance. Additionally, he/she will implement cross functional training and succession planning as allowable.
• Oversees and manages the overall health and management of the day-to-day correspondence, collection, and mailroom activities.
• Evaluates, designs, and implements improvement initiatives to deliver increased productivity, process efficiency, improved quality and deliver an industry leading customer experience.
• Implements, monitors, and analyzes report data to effectively and efficiently manage operation and throughput for the correspondence and collection department performance (e.g. metrics/service levels, process management, and quality performance for managing the mail received at the office, resolves patient billing issues, patient complaints, medical records requests, and bills, determine appropriate review for accounts to be sent to collections.,).
• Ensures appropriate staffing coverage, scheduling changes, and overall work force management.
• Tracks trends to monitor opportunities for enhancements, innovative solutions, and continuous process improvements.
• Performs special projects and other duties as assigned.

• High School Diploma or GED.
• Bachelor’s degree in Business or equivalent or at least two (2) years of supervisory/management experience.
• One (1) year of healthcare customer service experience preferred.

• Working knowledge of scheduling/work force management software.
• Knowledge of customer service best practices, processes, and procedures.
• Knowledge of medical billing department processes and procedures.
• Strong customer service skills.
• Strong supervisory/management skills.
• Strong word processing, spreadsheet, and database software skills.
• Strong mathematical skills in addition, subtraction, multiplication and division of whole numbers and fractions; computing percentages; and working with decimals.
• Strong management level oral, written, and interpersonal communication skills.
• Strong analytical skills.
• Strong problem-solving skills.
• Strong time management skills.
• Strong continuous process improvement skills.
• Strong detail orientation skills.
• Strong organizational skills.
• Ability to foster an environment of customer satisfaction and demonstrated outcomes.
• Ability to read, understand, and apply state/federal laws, regulations, and policies.

Equal Employment Opportunity (Applicable only in the US)
Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.
 
Recruitment Agencies
Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.
 
Solicitation of Payment
Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.

Attention Candidates
Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.
To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/. 

Statement of Accessibility
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