Desktop Support Specialist

• Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, and now radiology, through the recent combining of forces with Advocate RCM. Focused on Revenue Cycle Management and Advisory services, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

• The Desktop Support Specialist will serve as the initial, and escalation, point of contact for telephone and email inquiries for the company’s software applications, hardware, printers, video conference, and remote technologies.  The position will provide onsite and remote system and application support to users on a regular basis and occasional after-hours and emergency requests.

• Serve as the initial point of contact for telephone and email inquiries.
• Provide onsite and remote support to users.
• Support users with Microsoft Windows v10/11+, Microsoft Office and O365 product suites. 
• Desktop/Laptop imaging builds, rebuilds, and deployments.
• Updating and tracking IT assets including software licensing and hardware inventory.
• Participates with research, documentation, planning, implementation, and ongoing support.
• Basic troubleshooting with wired and wireless networking.
• Document standard operating procedures as requested and identify and improve processes and procedures used by the team.
• Follow up on calls that are escalated to other groups and departments.
• Maintain confidentiality and protect trade secrets as required by HIPAA, clients, and company policies.
• Perform related work as assigned.

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• At least three (3) years providing telephone and remote based technical support and/or desk-side technical support, working with Microsoft Windows, internet, and network technologies.

• Strong customer service and personnel skills.
• Excellent written and verbal communication skills.
• Possess the ability to interface with end-users effectively.
• Ability to communicate with diverse personalities in a tactful, mature, and professional manner.
• Ability to remain flexible and work within a collaborative and fast-paced environment.
• Strong knowledge on the use of a computer, telephone, internet, copier, fax, and scanner. As well has system imaging and deployment (desktop and laptop).
• Solid knowledge of PC systems (desktop and laptop), as well as imaging and deployment.
• Ability to manage time and workload effectively.

Equal Employment Opportunity (Applicable only in the US)

Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.

Recruitment Agencies

Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.

Solicitation of Payment

Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.

Attention Candidates
Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.

To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/.