Supervisor, Accounts Receivable

• Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, and now radiology, through the recent combining of forces with Advocate RCM. Focused on Revenue Cycle Management and Advisory services, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

• We are seeking a dedicated and experienced Healthcare RCM Supervisor, Accounts Receivable, to oversee our accounts receivable department. The ideal candidate will possess strong leadership skills, a comprehensive understanding of healthcare revenue cycle management, and a proven track record of optimizing accounts receivable processes. The Supervisor will be responsible for managing a team of AR specialists, ensuring timely and accurate billing, claims processing, payment posting, and denial management.

• Lead and manage a team of accounts receivable specialists, providing guidance, support, and coaching to ensure high performance and productivity.
• Develop and implement strategies to optimize the accounts receivable process, reduce aging of accounts, and improve cash flow.
• Monitor key performance indicators (KPIs) and metrics related to accounts receivable, such as days in accounts receivable (AR days), denial rates, and cash collection ratios, and take proactive measures to address any deviations from targets.
• Oversee the billing and claims processing functions, ensuring that claims are submitted accurately and timely, and that any issues or errors are promptly addressed and resolved.
• Manage payment posting activities, reconciling payments received with billed charges, and identifying and addressing any discrepancies or variances.
• Coordinate denial management efforts, analyzing denial trends, implementing corrective actions, and appealing denials as necessary to maximize revenue recovery.
• Collaborate with other departments, such as coding, billing, and compliance, to ensure alignment and consistency in revenue cycle processes and workflows.
• Stay informed about changes and updates in healthcare regulations, payer policies, and industry trends related to accounts receivable management, and implement necessary changes to ensure compliance and optimization.
• Conduct regular team meetings and performance reviews, providing feedback, recognition, and development opportunities to team members.
• Foster a positive and collaborative work environment, promoting teamwork, accountability, and continuous improvement.
• Serve as a point of contact for escalated issues and inquiries from internal stakeholders, external partners, and patients related to accounts receivable matters.
• Keep accurate records of accounts receivable activities, performance metrics, and outcomes, and generate reports as needed to track progress and measure success.

• Bachelor's degree in any related field.
• Minimum of 6 years of experience in healthcare revenue cycle management, with a focus on accounts receivable.

• Ability to read, understand, and apply state/federal laws, regulations, and policies. 

• Ability to communicate with diverse personalities in a tactful, mature, and professional manner. 

• Ability to remain flexible, focused and work within a collaborative and fast paced environment. 

• Ability to read and understand the industry EOB. 

• Ability to solve problems efficiently. 

• Basic use of computer, telephone, internet, copier, fax, and scanner. 

• Basic touch 10 key skills. 

• Basic Math skills. 

• Understand and comply with company policies and procedures. 

• Strong oral, written, and interpersonal communication skills. 

• Strong time management and organizational skills. 

• Strong knowledge of Outlook, Word, Excel, Teams and database software skills. 

• Previous leadership experience, preferably in a healthcare setting.
• In-depth knowledge of medical billing processes, reimbursement methodologies, and regulatory requirements.
• Strong understanding of healthcare payer policies and claims adjudication processes.
• Excellent communication and interpersonal skills, with the ability to effectively lead and motivate a team.
• Strong analytical and problem-solving abilities, with a focus on driving results and achieving objectives.
• Proficiency in healthcare revenue cycle management software and systems.
• Certified Professional Coder (CPC) or Certified Revenue Cycle Representative (CRCR) certification is a plus.
• Willingness to stay updated on industry trends and best practices through continuing education and professional development opportunities.

Equal Employment Opportunity (Applicable only in the US)

Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.

Recruitment Agencies

Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.

Solicitation of Payment

Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.

Attention Candidates
Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.

To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/.