EDI Support QA Specialist

• Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, and now radiology, through the recent combining of forces with Advocate RCM. Focused on Revenue Cycle Management and Advisory services, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

• We are looking for a meticulous and technically proficient individual to join our team as an Electronic Data Interchange (EDI) Support QA Specialist. This role focuses on providing exceptional support to ensure the smooth operation of our EDI systems while maintaining high standards of data quality and accuracy. The ideal candidate will have a strong background in EDI protocols, excellent problem-solving abilities, and a commitment to delivering superior customer service.

• Serve as the primary point of contact for internal stakeholders and external partners/vendors regarding EDI-related inquiries and issues.
• Provide timely and effective troubleshooting and resolution for EDI-related problems, including transaction failures, data discrepancies, and system errors.
• Collaborate with cross-functional teams, including IT, software development, and business operations, to identify and address root causes of EDI issues.
• Monitor incoming and outgoing EDI transmissions to identify rejections and errors.
• Investigate the root causes of EDI rejections and work closely with internal teams and external partners/vendors to resolve issues promptly.
• Analyze EDI rejection trends and develop strategies to mitigate future errors.
• Conduct thorough analysis of EDI transactions and error logs to identify patterns and trends and implement proactive solutions to prevent future occurrences.
• Provide training and guidance to internal users on EDI processes, protocols, and tools.
• Monitor EDI system performance and escalate critical issues as necessary to ensure minimal disruptions to business operations.
• Stay current with industry trends and developments in EDI standards, technologies, and best practices.
• Participate in cross-functional projects aimed at improving overall data integrity, efficiency, and customer satisfaction.

• Bachelor's degree in any related field.
• Proven experience of minimum 4 years in providing support for EDI systems and processes.

• Strong understanding of ANSI X12, EDIFACT, or other relevant EDI standards.
• Proficiency in EDI mapping and translation software/tools.
• Excellent problem-solving skills with the ability to analyze complex data and system issues.
• Exceptional communication skills, both written and verbal, with the ability to convey technical information clearly and concisely.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Detail-oriented with a strong commitment to accuracy and data integrity.
• Certification in EDI or related field (e.g., Certified EDI Professional) is desirable but not required.

Equal Employment Opportunity (Applicable only in the US)

Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.

Recruitment Agencies

Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.

Solicitation of Payment

Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.

Attention Candidates
Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.

To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/.