Desktop Support Technician

Essential Functions and Tasks: 

• General personal computer and software set up

• Troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion, and provide end-user assistance where required

• Support, implement, and maintain policies, procedures, and associated maintenance plans for IT management

• Perform basic server/network maintenance and troubleshooting, including maintaining our backup tape library

• Communicate regular written and in-person updates with the organization’s executives, decision-makers, department heads, and end users regarding pertinent infrastructure activities

• Training as needed for staff as well as Ventra Health clients on IT related issues

• Performs special projects and other duties as assigned 

Education and Experience Qualifications: 

• Bachelor’s degree in Computer Science and/or equivalent experience in related field preferred

• At least three (3) years of experience in Desktop Support 

Knowledge, Skills, and Abilities: 

• Knowledge of computer hardware 

• Knowledge of Windows Operating Systems 

• Knowledge of Networking fundamentals

• Knowledge of Security fundamentals

• Hands-on experience in troubleshooting hardware

• Knowledge of current protocols and standards, including TCP/IP, FTP, Secure FTP, HTTP, HTTPS

• Ability to make sound and logical judgments

• Strong interpersonal, written, and oral communication skills

• Able to conduct research into issues and products as required

• Ability to present ideas in a user-friendly language

• Highly self-motivated and directed

• Keen attention to detail

• Proven analytical and problem-solving abilities

• Strong customer service orientation

• Experience working in a team-oriented, collaborative environment

• Ability to communicate with diverse personalities in a tactful, mature, and professional manner